Terms and Conditions

When booking an apartment and/or room with Alberto Ercolini, you must be aware of the following:

PERSONAL DATA:

a. In accordance with the GDPR – General Data Protection Regulation and Legislative Decree 101/2018, all personal data of our customers will be processed both by computer systems and manually, in order to fulfill tax obligations (issuing receipts, recording data, etc.) and provide the requested service.
b. At the time of online check-in, customers will be required to provide an identity document for the purpose of reporting their presence to the competent police authorities and any payment of the tourist tax established by the Municipality of Florence. For all information, please refer to the regulations available at the following addresses:
Click to download the 2020 regulation
Filling out the appropriate form and/or completing the data for the Newsletter will allow us to keep our database up-to-date and inform you about our promotions in real time. Some rates may be subject to a security deposit.

Standard cancellation policy

Cancellations made up to 7 (seven) days before the check-in date incur no penalty.
Cancellations made within 7 (seven) days of the check-in date but before 2 (two) days from the check-in date incur a penalty of 50% of the total booking value.
Cancellations made within 2 (two) days of the check-in date incur a penalty of 100% of the total booking value.

Non-refundable cancellation policy

Some rates include a non-refundable cancellation policy. If you cancel or modify bookings at non-refundable rates, you are not entitled to any refund.

Payment methods

Alberto Ercolini uses the Stripe and/or Vikey platforms for booking service payments and tourist taxes. Payment by bank transfer is also accepted, which must be made within 48 hours from the time of booking, under penalty of cancellation of the booking. It is also requested to send the payment receipt to the email address: reservation@florence-bnb.com

Check-in, Check-out

Thanks to the Smart Check-in service available in the apartment, Check-in can be done independently from 3:00 PM.
Check-out must be completed by 10:00 AM.

Children Discounts

Children up to 12 years old stay free.

Tourist Tax - MUNICIPALITY OF FLORENCE

As per Legislative Decree 14 March 2011 n° 23, the Municipalities that are provincial capitals can establish a tourist tax applied proportionally to the price, up to 5 euros per overnight stay. With the City Council resolution n° 33 of 20/06/2011, the Tourist Tax was established in the city of Florence and its related regulation was approved, subsequently modified and integrated.
Click to download the 2020 regulation
The tax is commensurate with the type of accommodation facilities up to a maximum of 5 euros per person per night according to the measures indicated below. With the municipal council resolution n.483 of October 29, 2019, the new tax measures valid from January 1, 2020, were approved.
Click to download the measures valid from January 1, 2020
The tax applies to non-resident individuals in the Municipality of Florence, for a maximum of 7 consecutive nights. It should be noted that, from October 1, 2014, those who stay in properties rented for tourist use are also subject to the payment of the tax, for up to 7 nights, as provided for by City Council resolution n° 50 of July 28, 2014. In all other types of leases, the tax is not due.
Furthermore, the following exemptions are provided:
a. minors up to 12 years old;
b. persons assisting patients admitted to healthcare facilities in the area, even on a day hospital basis, for a maximum of 2 companions per patient;
c. patients undergoing hospital treatment on a day hospital basis;
d. students enrolled at the University of Florence;
e. personnel belonging to law enforcement agencies, the national fire brigade, and civil protection who, for exclusive service needs, and limited to the duration of the same, stay in the accommodation facilities present in the municipal territory;
f. severely disabled individuals, whose disability condition is certified according to art. 3 paragraph 3 of law n°104/92 and similar provisions of the countries of origin for foreign citizens;
g. employees of accommodation facilities who stay there for exclusive work needs.
For the enjoyment of the exemptions referred to in letters b, c, d, e), f), and g), the interested parties must provide the manager of the accommodation facility with a statement, made according to the provisions of articles 46 and 47 of the Presidential Decree n. 445 of 2000 and subsequent amendments.
The application of the exemption referred to in letter d) is subject to the issuance to the manager of the accommodation facility of an enrollment certificate at the University of Florence for the current academic year.
A 50% reduction in the tourist tax is also provided in the following cases:
a. lower and upper secondary school groups on educational visits;
b. athletes under 16 years of age, members of sports groups participating in initiatives and tournaments organized in collaboration with the Municipal Administration.
The reduction referred to in letters a) and b) will be applied upon presentation of certification respectively from the school principal and the relevant sports federation.
It should be noted that managers of accommodation facilities must necessarily request the aforementioned certifications.

Behavior Rules and Smoking Ban

The customer must avoid behaviors that may disturb other guests and/or residents of the building. Smoking is prohibited inside the facility, both in the rooms and in the common areas. Smoking is allowed only in outdoor areas. Each time the smoking ban is not respected, a penalty of 300.00 euros will be charged to the offender.

ANIMALS: DOGS, CATS, RABBITS, AND OTHER ANIMALS

The introduction of animals inside the apartment of Alberto Ercolini is not allowed.

Service Purpose

The Terms and Conditions, their content, their structure, and the online booking service provided through this website (the “service”) are owned, managed, and offered by Alberto Ercolini and are provided for exclusive personal use for non-commercial purposes, regulated by the terms and conditions described below. Although we provide our service with diligence and attention, we cannot be held responsible for any error (including manifest and typographical errors), service interruption (whether due to temporary and/or partial breakdown, repair, upgrade, or maintenance of the website or otherwise), for inaccurate, misleading or false information, or for their non-delivery. It is not allowed to resell, use, copy, deep-link, monitor (e.g., spider, scrape), display, download or reproduce any content or information, software, product, or service available on our website for any commercial or competitive activity.

Pre and Post-stay Emails and Contacts

By making a booking, you agree to receive one or more emails before your arrival date, containing booking confirmation and possibly information about your stay and various suggestions and offers related to your booking-destination, and possibly emails after your stay.

Acceptance of Terms and Conditions

The Terms and Conditions listed here – and any subsequent modifications and integrations – apply to all our services made available online, directly or indirectly (through distributors), through any mobile device, via email or by phone. By accessing our website, visiting it, and/or using any of the applications available through any platform (collectively referred to as “website”), and/or making a booking, you declare that you have read, understood, and accepted (also pursuant to articles 1341 and 1342 of the Italian Civil Code) the terms and conditions listed here (including the Privacy Policy).